ARRIVAL & DEPARTURE
Your room is at your disposal from 2 p.m. the day of your arrival until 11 a.m. the dey of your departure. Please inform us if you will after 7 p.m. You can enjoy our spa the whole day of your departure with an extra charge of € 15.00.
If you travel by trail, we pick you up at the train station of Casteldarne. Please, inform us in time when you have planned to arrive and to call us 15 minutes before your arrival.

Booking 
Please always book in written form.
Your booking will bee considered fixed after the payment of the deposit. In the written confirmation you will find all details about the deposit payment.

CANCELLATION POLICY

Cancellation is unfortunately upsetting for everyone. It is sad when someone doesn’t arrive and the rooms remain unoccupied, although others would have liked to have come.

Until 30 days before arrival: no penalty, except for the deposit that will be retained.
Until 15 days before arrival: 50% of the total amount, also in case of late arrival or early departure.
Until 8 days before arrival: 70% of the total amount, also in case of late arrival or early departure
Less then 8 days before arrival: 90% of the total amount, also in case of late arrival or early departure
Later cancellations, no show or early departure are charged with 100% of the booked arrangement.
Cancellations are accepted only in written form.

PETS

Your pets are admitted only upon request. The rates per day are of € 20.00.

DOUBLE ROOM WITH SINGLE USE
Single use surcharge of € 19 per person per day

CHILDREN'S DISCOUNTS (in the parents's room)

Until 1 year:  100%
1 - 4,99 years: 70%
5 - 8,99 years: 50%
9 -11,99 years: 30%
From 12 years: 10%